Returns & Refunds policy

Last Updated: 27 / january / 2025

1. No Refunds for Digital Products
Due to the nature of digital content (instant access, non-returnable), all sales are final. We do not offer refunds or exchanges for digital products purchased on Silver-Hive, except in cases where:

• The product was not delivered to you due to a technical error on our side.

• A refund is required by law in your jurisdiction.

By purchasing our digital products, you acknowledge and agree to this no-refund policy.

2. Eligibility for Refund (Non-Delivery Only)

To request a refund for an undelivered product:

• Contact us at info@silver-hive.com within 7 days of purchase.

• Provide proof of purchase (order number, transaction ID, or email confirmation).

We will verify the issue and, if confirmed, process your refund within 14 business days using your original payment method.

3. Non-Refundable Situations

Refunds will not be granted for:

• Buyer’s remorse (e.g., changed your mind, accidental purchase).

• Failure to download or access the product due to user error (e.g., incorrect email, spam/junk folder issues).

• Dissatisfaction with product quality or content.

• Requests made outside the 7-day window for undelivered products.

4. Technical Support

• If you experience issues accessing a product (e.g., broken download link, corrupted file), contact us at info@silver-hive.com for assistance. We will resolve the issue promptly or provide a replacement.

5. Legal Rights

• This policy does not affect your statutory rights under consumer protection laws applicable in your jurisdiction.

6. Contact Us

• For refund requests (non-delivery only) or technical support:
  Email: info@silver-hive.com